You should bring your complaint to the attention of the air carrier in writing before filing a complaint with the Canadian Transportation Agency.

The Agency does not have the jurisdiction to deal with level or quality of customer service issues.  Such matters fall strictly within the purview of the airline's management and should be brought directly to their attention.

Major Canadian Air Carriers

Air Carrier Address Fax
Air Canada
Air Canada Jazz
www.aircanada.com
Air Canada
Customer Relations
8050 2nd St. N.E.
Calgary, AB
T2E 7H6

1-866-584-0380

[403-440-3149]

Air Canada
Baggage Claims
Zip YUL 1116
P.O. Box 8000
Airport Station
Dorval, QC
H4Y 1C3

1-800-237-3563

Air Transat
www.airtransat.ca

Air Transat
Customer Relation Department
Place du Parc
300 Léo-Pariseau
Suite 500
Montreal, QC
H2X 4C2

1-866-828-6099

[514-987-6099]

Air Transat
Central Baggage Department
5959 Côte-Vertu Blvd.
Montreal, QC
H4S 2E6

514-906-5156

Porter
www.flyporter.com

Porter Airlines
Customer Relations
Billy Bishop Toronto City Airport
Toronto, ON
M5V 1A1

416-203-8150

Sunwing
www.flysunwing.com

Sunwing Airlines
Customer Service
27 Fasken Drive
Etobicoke, ON
M9W 1K6

416-620-4433

WestJet
www.westjet.com

WestJet Airlines
Guest Relations
21 Aerial Place N.E.
Calgary, AB
T2E 8X7

1-866-227-3329

Major American Air Carriers Serving Canada

Air Carrier Address Fax
American Airlines
www.aa.com

American Airlines
Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX
75261-9612
USA

817-967-4162

Delta
www.delta.com

Delta Air Lines
Customer Care
P.O. Box 20980
Department 980
Atlanta, GA
30320-2980
USA

404-773-2182

Delta Baggage Service
P.O. Box 20598
Atlanta, GA
30320-2598
USA

1-866-384-7345

United
www.united.com 

United Airlines, Inc.
Customer Care
900 Grand Plaza Drive NHCCR
Houston, TX
77067-4323

www.united.com/feedback 

United Airlines
Baggage Resolution Service Center
611 Lockhaven Drive
Houston, TX
77073

281-553-1484

Major Foreign Air Carriers Serving Canada

Air Carrier Address Fax
Air France
www.airfrance.ca
Air France
Customer Relations
200 rue Mansfield
Suite 1500
Montréal, QC
H2A 3A3

514-847-9477

Air India
www.airindia.in

Air India
Customer Relations
570 Lexington Ave., 124th floor
New York, NY
10022

yyz@airindiacanada.ca

212-407-1415
Alitalia
www.alitalia.ca

Alitalia
Customer Relations
Building Bravo, Open Space
Via Alberto Nossetti, 126
0054 Fiumicino, Italy

customer.relationsca@altialia.it

3090665631632
British Airways
www.britishairways.com

British Airways
Customer Relations
P.O. Box 300686
Jamaica, NY
11430-0686
USA

1-877-767-7943

[212-251-6711]

Caribbean Airlines
www.caribbean-airlines.com

Caribbean Airlines
Customer Relations Department
National Mail Centre
P.O. Box 2094 Piarco
Trinidad, W.I.

1-868-669-0336

Cathay Pacific
www.cathaypacific.com
Cathay Pacific Airways Limited
Customer Relations Department
360 Post Street, Suite 300
San Francisco, CA
94108

n/a

China Eastern
www.flychinaeastern.com
China Eastern Airlines
1416-1030 West Georgia Street
Vancouver, BC
V6E 2Y3
604-682-6381
Cubana
www.cubana.cu

Cubana
Customer Service
1255 Robert Bourassa, Suite 1600
Montréal, QC
H3B 3X2

206, 675 King. St. W.
Toronto, ON
M5V 1M

514-871-1227

416-967-2827

Emirates
www.emirates.com 

Emirates
Customer Affairs
55 East 59th Street, 5th Floor
New York, NY
10022
USA

customeraffairsny@emirates.com

212-758-4434

Emirates 
Baggage Claims
55 East 59th Street, 5th Floor
New York, NY
10022
USA

BaggageClaims.NA@emirates.com 

212-758-4434

Etihad
flights.etihad.com/en-ca/

Etihad Airways
20 Bay St., 11th floor
Toronto, ON
M5J 2N8

feedback@etihad.ae

416-897-4396
Japan Airlines
www.jal.com

JAL Customer Service & Support Center
300 Continental Boulevard, Suite 401
El Segundo, CA
90245
USA

310-606-6550
Jet Airways
www.jetairways.com

Jet Airways (India) Ltd.
Guest Relations Department
6301 Silverdart Drive
Terminal 3, Pearson Airport
Mississauga, ON
L5P 1B2

guestrelations@jetairways.com

416-776-0436
KLM
www.klm.com
KLM
Customer Care
200 Rue Mansfield, suite 1500
Montréal, QC
H2A 3A3

514-847-9477

LOT Polish
www.lot.com

LOT Polish Airlines
Customer Relations
6500 Silverdart
P.O. Box 87
Mississauga, ON
L5P 1A2

lot_info@lot.pl

416-236-4242
Lufthansa
www.lufthansa.com

Lufthansa German Airlines
Customer Relations
P.O. Box 939
31 Adelaide Street East
Toronto, ON
M5C 2K3

416-360-3605

Qatar Airways
www.qatarairways.com

Qatar Airways
Customer Relations
1201 Fannin Street
Suite 131
Houston, TX
77002
USA

usacustomerrelations@us.qatarairways.com

Qatar Airways
Customer Relations
Scotia Tower, 1002 Rue Sherbrooke Ouest #2230
Montréal, QC

713-751-0672

888-706-9561

Royal Air Maroc
www.royalairmaroc.com
(site in French only)

Royal Air Maroc
Customer Service
75 Sherbrooke West
Montreal, QC
H2X 1X2

514-285-1878

Notices

Passengers have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations when they travel by air.
2019-07-15
Date modified: