Air travel complaints
If you experienced a problem with your flight, you must first contact your airline in writing to resolve it. If that does not work, then you can file a complaint.
We may be able to help with:
- Flight delays and cancellations
- Denied boarding (bumping)
- Refusal to transport
- Lost, damaged or delayed baggage
- Tarmac delays
- Accessible transportation
- Clear communications from airlines
- Seating for children under 14 with parent or guardian
- Transportation of musical instruments
- Unaccompanied minors
- Tickets (including fees related to changing your ticket)
- All-inclusive air price advertising compliance
- Fares and rates on domestic routes with little or no competition
Other organizations may be able to help with:
- Airline customer service
- Reward programs owned by corporations and financial institutions
- Travel agents and tour operators
- Airplane noise complaints
- Airport facilities and services (that are not related to accessibility issues)
- Aviation safety
- Customs, immigration and security
- Unfair competitive practices
- Bilingual airline service
- Government travel-related requirements & restrictions
Already submitted a complaint?
- Check the status of your complaint online
No personal information related to the case will be displayed or made available.
- Please note that we have received a high number of complaints.
We process each complaint as quickly as possible. Once your case has been assigned, you will be notified.
Before you file a complaint
- Contact the airline in writing first.
- Wait 30 days for the airline to respond in writing before filing a complaint
- See filing deadlines for baggage or flight delays/cancellations.
- Have all your documents relating to the complaint ready to upload.
- Your complaint cannot be processed and will be closed if you are unable to provide the required documentation when you submit the form.