Air travel complaints

If you experienced a problem with your flight, you must first contact your airline in writing to resolve it. If that does not work, then you can file a complaint.

Already submitted a complaint?

  • Check the status of your complaint online
    No personal information related to the case will be displayed or made available.
  • Please note that we have received a high number of complaints.
    We process each complaint as quickly as possible. Once your case has been assigned, you will be notified.

Before you file a complaint

  1. Contact the airline in writing first.
  2. Wait 30 days for the airline to respond in writing before filing a complaint
  3. See filing deadlines for baggage or flight delays/cancellations.
  4. Have all your documents relating to the complaint ready to upload.
  5. Your complaint cannot be processed and will be closed if you are unable to provide the required documentation when you submit the form.

I'm ready to file a complaint