Descriptive Captions: An individual is watching a schedule board as times change and the words delayed and cancelled appear. The opening text appears in a burgundy speech bubble, followed by a “You Have New Rights!” sign that falls from the top of the screen. Text on screen: Disrupted flight? Text on screen: You have new rights! Text on screen: Airlines have to keep you informed.In some cases, you could be compensated based on the length of your delay on arrival. Up to $1000. Same scene, the individual looking relieved. Text on screen: Learn more at airpassengerprotection.ca. The Canadian Transportation Agency's coat of arms appears. The Canada wordmark appears on the screen.
This video and others are available on the CTA YouTube channel: youtube.com/otccta
In the event of a flight delay or cancellation, your airline must let you know:
- the reason for the delay/cancellation;
- the minimum standards of treatment, if any;
- minimum levels of compensation for inconvenience, if any; and
- recourses available against the airline, including your options with the CTA.
The airline must communicate new flight status information to you as soon as possible. In the case of a delay, they must also provide status updates every 30 minutes until a new departure time is set or new travel arrangements have been made.
If your flight is delayed or cancelled and the reason is within the airline's control and not safety-related, you are entitled to a specific standard of treatment, compensation, and rebooking or a refund.
If your flight is delayed or cancelled and the reason is within the airline's control and required for safety purposes, you are entitled to a specific standard of treatment and rebooking or a refund.
If your flight is delayed or cancelled and the reason is outside of the airline's control, you are entitled to rebooking.
- Standards of treatment for flight delay or cancellation
- Compensation for flight delay or cancellation
- Rebooking and refunds for flight delay or cancellation
Flight Delays and Cancellations: A Guide explains passenger rights and airline obligations if there is a flight delay or cancellation on a flight to, from or within Canada, including connecting flights. This guide also provides tips for managing common flight delay or cancellation situations.
Types and Categories of Flight Disruption: A Guide explains the three categories of flight disruption included in the Air Passenger Protection Regulations: situations within the airline's control; situations within the airline's control but required for safety; and situations outside the airline's control.
Reference: Airline obligations in this area are set out in the Air Passenger Protection Regulations.