The airline must always ensure that you complete your itinerary as soon as possible.

In All Situations: the airline must rebook you on another flight if your original flight is delayed for 3 hours or more, or is cancelled.

Rebooking

  • Large airlines must rebook you on the next available flight operated by them, or an airline they have a commercial agreement with, on any reasonable route from the same airport.
    • If that flight would depart more than 9 hours after your original departure time, the airline must rebook you on a flight of any airline on any reasonable route from the same airport.
    • If the airline cannot rebook you on a flight from the same airport within 48 hours of the original departure time, they will have to book you on a flight operated by any airline leaving another airport, if there is one nearby, and transport you to that airport.
  • Small airlines must rebook you on the next available flight operated by them, or an airline with which they have a commercial agreement, on a reasonable route from the same airport.

If the delay or cancellation is outside the airline’s control, their obligation to rebook you on their next available flight or on a flight with an airline they have a commercial agreement with is extended to 48 hours after your original departure time.

If the airline cannot rebook you within 48 hours:

  • Large airlines must rebook you on the next available flight with any airline.
  • Small airlines must rebook you on their next available flight or a flight on an airline they have a commercial agreement with.

Refunds

If the rebooking option does not accommodate your travel needs, the airline must offer you a refund.

For delays and cancellations fully within the airline’s control you may also be entitled to compensation for inconvenience.

This applies when you are informed of the delay or cancellation 14 days or less before your original take off time, and the delay or cancellation is 3 hours or more. To be eligible for compensation, you must file a request with the carrier within 1 year of the event.

For more information, please visit our website.

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