Airline obligations for denied boarding (bumping) are set out in the Air Passenger Protection Regulations.

Airlines must provide compensation for the inconvenience of denied boarding (bumping) if the disruption is within the control of the airline and not related to safety.

The amount of compensation will depend on how long a passenger's arrival has been delayed:

  • from 0 to 6 hours, your compensation is $900.
  • from 6 to 9 hours, your compensation is $1,800.
  • over 9+ hours, your compensation is $2,400.

When the airline notifies you that you are being bumped, it must provide compensation immediately. If you cannot be paid before your new departure time, the airline must issue the payment within 48 hours.

Once you arrive at your final destination, if your delay was longer than originally expected, the airline must increase the compensation consistent with the requirements above.

File a complaint

Notices

Passengers have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations when they travel by air.
2019-07-15
Date modified: