Airline obligations for denied boarding (bumping) are set out in the Air Passenger Protection Regulations.

If you are denied boarding for reasons within the airline's control (including those for safety purposes), the airline must provide the following standards of treatment before your new flight:

  • food and drink in reasonable quantities; and
  • access to means of communication (e.g., free Wi-Fi).

If you are expected to wait overnight for their new flight, the airline must:

  • offer hotel or comparable accommodation free of charge; and
  • provide free transportation to and from the accommodation.

File a complaint