Standards of treatment during flight delays and cancellations

If the airline did not notify you of a flight disruption at least 12 hours before the scheduled departure time, they must provide you with certain standards of treatment, except when the disruption is outside their control. In this case, when a flight is cancelled or when a flight delay reaches two hours, the airline must provide:

• food and drink in reasonable quantities; and
• access to means of communication (e.g., free Wi-Fi).

If you are expected to wait overnight for your new flight, the airline must:

• offer hotel or comparable accommodation free of charge; and
• provide free transportation to and from the accommodation.

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