We may be able to help

Your air passenger rights are the same whether you paid for your ticket or used an airline loyalty program.

The CTA can also accept complaints about other aspects of airline loyalty programs that are owned by an airline.

Other organizations may be able to help

Reward programs that are owned by corporations and financial institutions such Air Miles, RBC Avion, etc. are independent of airlines. Your transactions with these programs are private and contractual and issues should be reported to your provincial or territorial government authority for consumer protection.