As a passenger you have responsibilities to ensure that you are not refused transport by an airline. You must:

  • have appropriate and valid travel documents to enter a foreign country or to return to Canada;
  • not behave in a way that interferes with the flight or puts the safety of passengers and crew at risk; and
  • not miss the airline's deadlines to:
    • check in;
    • complete the travel document verification process;
    • register your baggage;
    • pass through the security screening checkpoints; and
    • arrive at the boarding gate.

There may be additional reasons for refusal to transport please check the airline's tariff.

To prevent this from happening you should:

  • find out your airline's check-in and boarding gate reporting deadlines;
  • get to the airport well in advance, especially during peak travel periods, to avoid any road and security screening congestion problems.

Consult your airline's tariff to learn more about their policies on refusal to transport.

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